1-How do i know my size?

   Please check the size chart on our website or DM us for help.

2-Can you send me 2 sizes to compare?

     Unfortunately we don’t ship 2 sizes. You can exchange if the size isn't right or return it . 

3-How long do orders take to be delivered?

     Cairo & Alex 3-5 business days. OTHER GOVERNORATES 3-6 BUSINESS DAYS.

4-Can I try while the courier waits?

     Yes.

5-Can I receive only part of my order? 

     Unfortunately no, you can’t receive part of the shipment either you receive it all or return all the items.

6-Do you have refunds?

 Yes we do, MUST be within 24 hours ! Please make sure that tags are attached, unworn and in the same condition as you received it. We only accept refunds for the items with the white strap around them. ITEMS ON SALE OR ITEMS BOUGHT USING A PROMO CODE CANNOT BE REFUNDED UNDER ANY CIRCUMSTANCES.

7- Do you accept exchanges?

     Yes we do, MUST be within 24 hours ! Please make sure that tags are attached, unworn and in the same condition as you received it. We only accept exchanges for the items with the white strap around them. ITEMS ON SALE OR ITEMS BOUGHT USING A PROMO CODE CAN ONLY BE EXCHANGED IN SIZES, NOT ITEMS NOR COLORS. IF THE SIZE YOU NEED IS OUT OF STOCK THEN WE WON’T BE ABLE TO HELP YOU.

8- How can I EXCHANGE/REFUND an item?

-Step 1: Fill the form on exchange and refund on the menu

or

 Please send us an email info@aboeg.com requesting an exchange/REFUND, don’t forget to mention your order number and which item you would like to refund or exchange and in exchange with what.

-Step 2: WE WILL SHIP YOUR EXCHANGE/REFUND AND IT WILL TAKE 3-7 BUSINESS DAYS TO ARRIVE ONCE CONFIRMED.

PLEASE NOTE

•NO REFUND OR EXCHANGE DURING SALE.

•SHIPPING FEES ARE CHARGED FOR BOTH EXCHANGES & REFUNDS. (100 EGP)